Refund policy

Thank you for shopping with LULUINSKY. We want you to enjoy your shopping experience and feel confident with every purchase.

Please review our Return & Refund Policy carefully before requesting a return.

Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be included
  • Products must not show signs of wear, damage, stains, washing, or alteration

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items
  • Gift cards
  • Accessories
  • Swimwear, bodysuits, and intimate items
  • Customized or personalized products

Return Request Process

To request a return, please contact our customer support team:

📧 studio@luluinsky.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return request

Once approved, return instructions will be provided by our support team.

Please do not send items back without authorization.

Refund Information

After your returned package has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please note:

  • Original shipping fees are non-refundable
  • Refund processing times may vary depending on your payment provider or bank

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide clear photos of the issue so we can assist you as quickly as possible.

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, cancellation requests may no longer be accepted.

Need Help?

If you have any questions regarding returns or refunds, please contact our support team:

📧 studio@luluinsky.com

Support Hours: Monday – Friday
9:00 AM – 5:00 PM

Important Notice

The address listed on this website is provided for business and contact purposes only and is not a return address. Please contact customer support before returning any items.